In a new interview, Xbox boss Phil Spencer shared how toxicity can harm the video game industry, calling console tribalism “one of the worst things about” the video game industry. Speaking with The Verge, Spencer spoke out against what he calls “tribalism in the industry,” though more popularly referred to as the “console wars.” Spencer, who heads up Microsoft’s Xbox operation, goes as far as to say that tribalism may be the only thing that could force him out of the games industry. “The tribalism in the industry, if there was anything that would ever drive me out of the industry, it’s actually that,” Spencer says on The Verge’s Decoder podcast. When he talks about the vocal core “that just really hates the other consumer product,” Spencer says “that’s just so off-putting to me… To me, it’s one of the worst things about our industry.” [widget path="global/article/imagegallery" parameters="albumSlug=confirmed-xbox-series-x-games&captions=true"] And even beyond that, Spencer says Microsoft’s competition isn’t actually Sony or Nintendo. “We’re in the entertainment business. The biggest competitor we have s apathy over the products and services, games that we build.” This isn’t the first time Spencer has spoken out against toxicity in the games industry. During his keynote address at DICE 2018, Spencer called toxicity in gaming a “threat to our entire industry.” Instead, Spencer says we should focus on how gaming is bringing people closer together thanks to features like crossplay, which tears down barriers between consoles in online play. Xbox pushed heavily for cross-platform play early on with games like Minecraft. Since then, the feature has become far more commonplace with new games touting the feature regularly. [poilib element="accentDivider"] Matt T.M. Kim is a reporter for IGN.

Bad news for anyone hoping to binge Chappelle's Show over the holidays. The popular sketch comedy series has vanished from Netflix's library as suddenly as it appeared, and it turns out Dave Chappelle himself is the reason for the show being pulled. As spotted by Deadline, Chappelle explained the reasoning behind the decision in an Instagram video. In the video Chappelle echoes similar comments made during his most recent Saturday Night Live appearance, criticizing ViacomCBS for licensing the Chappelle's Show streaming rights to Netflix without compensating him. He specifically requested that Netflix pull the series, and the streamer obliged. Presumably, Netflix is eager to preserve its ongoing working relationship with Chappelle, as the comedian has released several standup specials exclusively through the service over the past four years. [widget path="global/article/imagegallery" parameters="albumSlug=the-25-best-netflix-comedy-specials&captions=true"] “When I left that show I never got paid," said Chappelle. "[ViacomCBS] didn’t have to pay me because I signed the contract. But is that right? I found out that these people were streaming my work and they never had to ask me or they never have to tell me. Perfectly legal ‘cause I signed the contract. But is that right? I didn’t think so either." Never one to mince words, Chappelle described streaming the series as an act of theft and urged his fans not to watch Chapelle's Show so long as ViacomCBS continues withholding royalty payments. "I think that if you are f*cking streaming that show you’re fencing stolen goods,” said Chappelle. “So I’m not going to the agents, I’m coming to my real boss, I’m coming to you. I’m begging you — if you ever liked me, if you ever think there was anything worthwhile about me, I’m begging you, please don’t watch that show. I’m not asking you to boycott any network. Boycott me. Boycott Chappelle’s Show. Do not watch it unless they pay me.” Chappelle's Show was added to Netflix and HBO Max on November 1, and as of November 24, it's no longer available on the former. The series is also still streaming on CBS All Access. [ignvideo url="https://www.ign.com/videos/2015/12/08/dave-chappelle-wants-you-to-put-your-phone-away"] Chappelle's Show originally aired on Comedy Central from 2003 to 2006. The series ranked number 19 on IGN's Top 100 TV Shows of All Time. Though he signed a lucrative $50 million contract with the network for two more seasons, Chappelle famously left the series in 2005, citing creative burnout and describing himself as sometimes being a "difficult dude." The good news is that there's plenty else to look forward to on Netflix this holiday season. Check out IGN's recent reviews for David Fincher's Mank, The Christmas Chronicles: Part Two, and Ma Rainey's Black Bottom. [poilib element="accentDivider"] Jesse is a mild-mannered staff writer for IGN. Allow him to lend a machete to your intellectual thicket by following @jschedeen on Twitter.

Bad news for anyone hoping to binge Chappelle's Show over the holidays. The popular sketch comedy series has vanished from Netflix's library as suddenly as it appeared, and it turns out Dave Chappelle himself is the reason for the show being pulled. As spotted by Deadline, Chappelle explained the reasoning behind the decision in an Instagram video. In the video Chappelle echoes similar comments made during his most recent Saturday Night Live appearance, criticizing ViacomCBS for licensing the Chappelle's Show streaming rights to Netflix without compensating him. He specifically requested that Netflix pull the series, and the streamer obliged. Presumably, Netflix is eager to preserve its ongoing working relationship with Chappelle, as the comedian has released several standup specials exclusively through the service over the past four years. [widget path="global/article/imagegallery" parameters="albumSlug=the-25-best-netflix-comedy-specials&captions=true"] “When I left that show I never got paid," said Chappelle. "[ViacomCBS] didn’t have to pay me because I signed the contract. But is that right? I found out that these people were streaming my work and they never had to ask me or they never have to tell me. Perfectly legal ‘cause I signed the contract. But is that right? I didn’t think so either." Never one to mince words, Chappelle described streaming the series as an act of theft and urged his fans not to watch Chapelle's Show so long as ViacomCBS continues withholding royalty payments. "I think that if you are f*cking streaming that show you’re fencing stolen goods,” said Chappelle. “So I’m not going to the agents, I’m coming to my real boss, I’m coming to you. I’m begging you — if you ever liked me, if you ever think there was anything worthwhile about me, I’m begging you, please don’t watch that show. I’m not asking you to boycott any network. Boycott me. Boycott Chappelle’s Show. Do not watch it unless they pay me.” Chappelle's Show was added to Netflix and HBO Max on November 1, and as of November 24, it's no longer available on the former. The series is also still streaming on CBS All Access. [ignvideo url="https://www.ign.com/videos/2015/12/08/dave-chappelle-wants-you-to-put-your-phone-away"] Chappelle's Show originally aired on Comedy Central from 2003 to 2006. The series ranked number 19 on IGN's Top 100 TV Shows of All Time. Though he signed a lucrative $50 million contract with the network for two more seasons, Chappelle famously left the series in 2005, citing creative burnout and describing himself as sometimes being a "difficult dude." The good news is that there's plenty else to look forward to on Netflix this holiday season. Check out IGN's recent reviews for David Fincher's Mank, The Christmas Chronicles: Part Two, and Ma Rainey's Black Bottom. [poilib element="accentDivider"] Jesse is a mild-mannered staff writer for IGN. Allow him to lend a machete to your intellectual thicket by following @jschedeen on Twitter.

Bad news for anyone hoping to binge Chappelle's Show over the holidays. The popular sketch comedy series has vanished from Netflix's library as suddenly as it appeared, and it turns out Dave Chappelle himself is the reason for the show being pulled. As spotted by Deadline, Chappelle explained the reasoning behind the decision in an Instagram video. In the video Chappelle echoes similar comments made during his most recent Saturday Night Live appearance, criticizing ViacomCBS for licensing the Chappelle's Show streaming rights to Netflix without compensating him. He specifically requested that Netflix pull the series, and the streamer obliged. Presumably, Netflix is eager to preserve its ongoing working relationship with Chappelle, as the comedian has released several standup specials exclusively through the service over the past four years. [widget path="global/article/imagegallery" parameters="albumSlug=the-25-best-netflix-comedy-specials&captions=true"] “When I left that show I never got paid," said Chappelle. "[ViacomCBS] didn’t have to pay me because I signed the contract. But is that right? I found out that these people were streaming my work and they never had to ask me or they never have to tell me. Perfectly legal ‘cause I signed the contract. But is that right? I didn’t think so either." Never one to mince words, Chappelle described streaming the series as an act of theft and urged his fans not to watch Chapelle's Show so long as ViacomCBS continues withholding royalty payments. "I think that if you are f*cking streaming that show you’re fencing stolen goods,” said Chappelle. “So I’m not going to the agents, I’m coming to my real boss, I’m coming to you. I’m begging you — if you ever liked me, if you ever think there was anything worthwhile about me, I’m begging you, please don’t watch that show. I’m not asking you to boycott any network. Boycott me. Boycott Chappelle’s Show. Do not watch it unless they pay me.” Chappelle's Show was added to Netflix and HBO Max on November 1, and as of November 24, it's no longer available on the former. The series is also still streaming on CBS All Access. [ignvideo url="https://www.ign.com/videos/2015/12/08/dave-chappelle-wants-you-to-put-your-phone-away"] Chappelle's Show originally aired on Comedy Central from 2003 to 2006. The series ranked number 19 on IGN's Top 100 TV Shows of All Time. Though he signed a lucrative $50 million contract with the network for two more seasons, Chappelle famously left the series in 2005, citing creative burnout and describing himself as sometimes being a "difficult dude." The good news is that there's plenty else to look forward to on Netflix this holiday season. Check out IGN's recent reviews for David Fincher's Mank, The Christmas Chronicles: Part Two, and Ma Rainey's Black Bottom. [poilib element="accentDivider"] Jesse is a mild-mannered staff writer for IGN. Allow him to lend a machete to your intellectual thicket by following @jschedeen on Twitter.

“All major retailers and Sony, [they] had so many bugs and issues where the PS5 would get taken out of my cart,” Ace, a Twitter user who shared their experience buying a PlayStation 5 with IGN. So, after failing to secure a PS5 through the usual digital stores and even directly from Sony, Ace did what anyone does after missing a sale, and started shopping the gray market. Ace ended up paying $900 for a PS5 on Craigslist – and they weren't the only ones going to such extreme measures. The PS5 and Xbox Series X are this season’s hottest items, and their popularity is wildly driving up prices among unofficial retailers. It’s a trend we’ve seen in another industry, on a far more regular basis — the second-hand market reacts similarly when there’s a limited sneaker release from brands like Nike or Air Jordan. It’s an apt comparison, says Dr. Jemayne Lavar King, an Assistant Professor of English at Johnson C. Smith University and author of Sole Food: Digestible Sneaker Culture. Dr. King says the way customers are responding to the hard-to-find PlayStation 5 — creating a surge in demand and prices in second-hand retailers — is part of a consumerist trend that’s been building up over the years in no small part because of the rise of sneaker culture. [ignvideo url="https://www.ign.com/videos/2020/11/06/playstation-5-review"] “The same individuals who would pay $500 for a pair of Nike Dunks, or maybe a pair of Air Jordans, or whatever shoe that happens to be in demand at the moment — these are the same individuals who are also playing the latest consoles,” says Dr. King. He says that the same consumer culture for sneakers has conditioned buyers into paying more for something that they can potentially get cheaper down the line if they wait.

21st Century Customers

The first signs of trouble began when the PS5 suddenly became available for pre-order at different retailers, despite Sony promising that the pre-order date wouldn’t be a surprise. Notifications that PS5s were sold out quickly followed. Even the Xbox Series X, which announced its pre-order date weeks in advance, faced similar shortages. It seemed that anyone who couldn’t get a pre-order was suddenly facing the reality that they might not be able to procure a new system, even by the end of this year. In the void of any official retail listings, scalpers have moved in, selling PS5s for sometimes triple the retail cost on sites like eBay and Craigslist. [caption id="attachment_244314" align="aligncenter" width="930"] A snapshot of going PS5 prices on eBay. Captured by IGN.[/caption] “We know there’s going to be an abundance of PlayStation 5s around the holiday season. But entrepreneurs are capitalizing on the pacemaking culture, the pick-me culture, the ‘I have and you don’t’ culture. It’s the same marketing,” Dr. King explains. He likens it succinctly by saying the second-hand console market is “the same offense in a different sport” to the sneaker market. [poilib element="quoteBox" parameters="excerpt=%E2%80%9CIf%20people%20continue%20to%20buy%20products%20off%20these%20scalpers%20that%20are%20gouging%20the%20living%20heck%20out%20of%20the%20average%20consumer%2C%20then%20they%20will%20continue%20to%20gouge%20the%20living%20heck%20out%20of%20the%20average%20consumer.%20Do%20NOT%20buy%20a%20marked%20up%20console%20from%20these%20scumbags.%E2%80%9D%20-%20eBay%20reviewer"]Even the official retailers are imitating the marketing strategies pioneered by streetwear fashion. Sony announced it would open up a limited number of PS5 orders directly to its most loyal PlayStation customers, and other retailers have created digital queues for the next batch of PS5 or Xbox Series X sales, with a precise date and time for when the sale goes live. This is otherwise known as a “drop,” a term that began simply by referring to a product release, but became synonymous with the streetwear industry thanks to brands like Supreme, whose product drops have led many zealous fans to camp outside stores for days to score items emblazoned with the red Supreme logo. The digitization of the drop is already well underway with sneaker brands. Nike’s SNKRS app features a calendar of upcoming releases that customers can sign up to be notified of when they go up for sale. Valued customers are allowed early pre-order privileges, not unlike how Sony sent unique invites to PS5 pre-orders for loyal PlayStation players. [widget path="global/article/imagegallery" parameters="albumSlug=confirmed-playstation-5-games&captions=true"]

Supply and Demand

Earlier in the year, analysts wondered if the new consoles would be delayed due to the ongoing Covid-19 pandemic but Sony and Microsoft repeatedly assured customers that these systems would be available in time for the holidays. What the two manufacturers cautioned — repeatedly, in fact — is that there could be shortages. That there might not be enough consoles in 2020 for everyone. But a PS5 and Xbox Series X aren’t like limited sneaker drops. Some shoes, once they’re sold out, no longer go into production, driving up their collector resale value. PS5s and Xbox Series X are consumer goods and will be in production for years. And yet the language from console manufacturers has broadly been to shine a light on shortages: Microsoft CFO Tim Stuart says that Xbox Series X and S demand is huge and thinks “we’ll continue to see supply shortages as we head into the post-holiday quarter, so Microsoft’s Q3, calendar Q1 [the period ending March 31, 2021].” Sony Interactive Entertainment CEO Jim Ryan said in a recent interview that, “Everything is sold. Absolutely everything is sold. I’ve spent much of the last year trying to be sure that we can generate enough demand for the product. And now in terms of my executive bandwidth I’m spending a lot more time on trying to increase supply to meet that demand.” [poilib element="quoteBox" parameters="excerpt=%E2%80%9CNow%20confirmed%20sold%20out%20everywhere%20until%20Black%20Friday.%20With%20Covid%20going%20to%20hit%20again%2C%20I%20don%E2%80%99t%20see%20production%20meeting%20supply.%20Glad%20I%20got%20mine%20below%20a%20grand!%E2%80%9D%20-%20eBay%20Reviewer"]When even the heads of the companies making them are telling us that they don’t have enough consoles to go around, it’s probably no wonder that every deal chaser on social media is blasting links to digital stores that may have a drop of PS5 or Xbox Series X stock. I myself acquired a PS5 pre-order, not from any traditional retail channel, but through a sneaker deals Twitter account. Dr. King doesn’t see those company announcements as an apology — he sees a tactic: “That particular strategy is to build — and it happens in everything — you want to build anticipation. And there’s a false pretense. You know — I know that these units are going to be readily available, but to make money in advance you create the illusion that there are not going to be that many of them. You just don’t acknowledge the fact that we’re going to have more pretty soon.” Creating a narrative of scarcity has been good business for sneakers, and it may well be good business for console makers as well. There certainly appears to be an enhanced fervor to acquire a new console driven in part by their scarcity. [widget path="global/article/imagegallery" parameters="albumSlug=confirmed-xbox-series-x-games&captions=true"] That scarcity is exacerbated by factors outside of Sony and Microsoft’s control. While there could be elements of marketing engineering at work, driving up hype and in turn demand, we’ve also seen scalpers utilizing tools like bots to pick scan retail sites and buy up PS5 and Xbox Series X stock before customers can get a chance to order one at retail price. Shopping bots have been around for years now, and are used to purchase all different kinds of items online, such as concert tickets. But they’ve become particularly aggressive when it comes to sneakers and streetwear. Bird Bot, a retail bot used to buy up Nintendo Switch stock, was originally developed by a sneakerhead who learned how to program bots trying to purchase sneakers. Reports have emerged that one Europe-based reseller group purchased nearly 3,500 PS5 consoles through bots, ensuring in some cases that resellers are the only place some customers can acquire the sought-after console. [poilib element="quoteBox" parameters="excerpt=%E2%80%9CIf%20I%20could%20have%20gotten%20one%20at%20the%20regular%20selling%20price%20it%20would%20have%20been%20a%20good%20value%20but%20I%20knew%20I%20was%20paying%20way%20too%20much%2C%20but%20my%20grandson%20wanted%20it%20for%20Christmas%20and%20he%E2%80%99s%20a%20great%20kid.%E2%80%9D%20-%20eBay%20Reviewer"]Making matters worse is how the Bots Act of 2016 only outlaws the use of bots when purchasing digital tickets. Bots for shoes and popular holiday gifts are still technically legal, though they are against individual stores’ terms of service. What has emerged is a perfect storm where the video game console market and the trends of 21st-century consumerism collide. Whereas in the past the barrier to acquiring a new console or shoe may have been strictly financial, i.e. not having the funds to purchase the desired item; it’s no longer enough to just have the money. Customers are expected to be first, whether they’re competing against digital bots, or other customers who have more available time to queue up in line — physical or digital — for the same item. While Covid-19 may have had a unique impact on availability — something we won’t fully understand until concrete sales and production figures is released — it’s also not unfair to say that some of these conditions have been created by retailers who want to drive up demand. The console marketing cycle effectively began in 2019, pre-COVID, and anticipation for the PS5 and Xbox Series X has been building ever since. Stoked by a chaotic pre-order experience, official company communication that stock remains rare, and bots that remain legally dubious, we have a situation where hype and rarity are funneling customers to an unfair gray market that has had plenty of experience charging desperate customers a premium. [caption id="attachment_244314" align="aligncenter" width="926"] A snapshot of going Xbox Series X prices on eBay. Captured by IGN.[/caption] While writing this article, I scoured retailers like eBay to find the going price of a PS5 on the second-hand market. While there are listings that go as high as $2,000, searching through sold listings reveals customers typically purchase second-hand PS5s at around $950 but can go as high as $1,200. This is a staggering price compared to the suggested $499 retail price for the PS5. But Dr. King says these rates of increase are typical in the sneaker market. “How much is a sneaker worth? A sneaker is worth however much someone is willing to pay for it. How much is a console worth? Well, a console is worth whatever someone is willing to pay for it, and typically someone is willing to pay retail plus half of what it costs.” At the time of writing this story, one retailer on eBay is selling a PS5 disc version for $1,699.99. eBay’s website says this seller has already sold 33 units, and a notification below the listing says in bright bold red, “Almost gone.” [poilib element="accentDivider"] Matt T.M. Kim is a reporter for IGN.

“All major retailers and Sony, [they] had so many bugs and issues where the PS5 would get taken out of my cart,” Ace tells IGN. So, after failing to secure a PlayStation 5 through the usual digital stores and even directly from Sony, Ace did what anyone does after missing a sale, and started shopping the gray market. Ace ended up paying $900 for a PlayStation 5 on Craigslist – and they weren't the only ones going to such extreme measures. The PS5 and Xbox Series X are this season’s hottest items, and their popularity is wildly driving up prices among unofficial retailers. It’s a trend we’ve seen in another industry, on a far more regular basis — the second-hand market reacts similarly when there’s a limited sneaker release from brands like Nike or Air Jordan. It’s an apt comparison, says Professor Jemayne Lavar King, an Assistant Professor of English at Johnson C. Smith University and author of Sole Food: Digestible Sneaker Culture. Professor King says the way customers are responding to the hard-to-find PlayStation 5 — creating a surge in demand and prices in second-hand retailers — is part of a consumerist trend that’s been building up over the years in no small part because of the rise of sneaker culture. [ignvideo url="https://www.ign.com/videos/2020/11/06/playstation-5-review"] “The same individuals who would pay $500 for a pair of Nike Dunks, or maybe a pair of Air Jordans, or whatever shoe that happens to be in demand at the moment — these are the same individuals who are also playing the latest consoles,” says Professor King. He says that the same consumer culture for sneakers has conditioned buyers into paying more for something that they can potentially get cheaper down the line if they wait.

21st Century Customers

The first signs of trouble began when the PS5 suddenly became available for pre-order at different retailers, despite Sony promising that the pre-order date wouldn’t be a surprise. Notifications that PS5s were sold out quickly followed. Even the Xbox Series X, which announced its pre-order date weeks in advance, faced similar shortages. It seemed that anyone who couldn’t get a pre-order was suddenly facing the reality that they might not be able to procure a new system, even by the end of this year. In the void of any official retail listings, scalpers have moved in, selling PS5s for sometimes triple the retail cost on sites like eBay and Craigslist. [caption id="attachment_244314" align="aligncenter" width="930"] A snapshot of going PS5 prices on eBay. Captured by IGN.[/caption] “We know there’s going to be an abundance of PlayStation 5s around the holiday season. But entrepreneurs are capitalizing on the pacemaking culture, the pick-me culture, the ‘I have and you don’t’ culture. It’s the same marketing,” Professor King explains. He likens it succinctly by saying the second-hand console market is “the same offense in a different sport” to the sneaker market. [poilib element="quoteBox" parameters="excerpt=%E2%80%9CIf%20people%20continue%20to%20buy%20products%20off%20these%20scalpers%20that%20are%20gouging%20the%20living%20heck%20out%20of%20the%20average%20consumer%2C%20then%20they%20will%20continue%20to%20gouge%20the%20living%20heck%20out%20of%20the%20average%20consumer.%20Do%20NOT%20buy%20a%20marked%20up%20console%20from%20these%20scumbags.%E2%80%9D%20-%20eBay%20reviewer"]Even the official retailers are imitating the marketing strategies pioneered by streetwear fashion. Sony announced it would open up a limited number of PS5 orders directly to its most loyal PlayStation customers, and other retailers have created digital queues for the next batch of PS5 or Xbox Series X sales, with a precise date and time for when the sale goes live. This is otherwise known as a “drop,” a term that began simply by referring to a product release, but became synonymous with the streetwear industry thanks to brands like Supreme, whose product drops have led many zealous fans to camp outside stores for days to score items emblazoned with the red Supreme logo. The digitization of the drop is already well underway with sneaker brands. Nike’s SNKRS app features a calendar of upcoming releases that customers can sign up to be notified of when they go up for sale. Valued customers are allowed early pre-order privileges, not unlike how Sony sent unique invites to PS5 pre-orders for loyal PlayStation players. [widget path="global/article/imagegallery" parameters="albumSlug=confirmed-playstation-5-games&captions=true"]

Supply and Demand

Earlier in the year, analysts wondered if the new consoles would be delayed due to the ongoing Covid-19 pandemic but Sony and Microsoft repeatedly assured customers that these systems would be available in time for the holidays. What the two manufacturers cautioned — repeatedly, in fact — is that there could be shortages. That there might not be enough consoles in 2020 for everyone. But a PS5 and Xbox Series X aren’t like limited sneaker drops. Some shoes, once they’re sold out, no longer go into production, driving up their collector resale value. PS5s and Xbox Series X are consumer goods and will be in production for years. And yet the language from console manufacturers has broadly been to shine a light on shortages: Microsoft CFO Tim Stuart says that Xbox Series X and S demand is huge and thinks “we’ll continue to see supply shortages as we head into the post-holiday quarter, so Microsoft’s Q3, calendar Q1 [the period ending March 31, 2021].” Sony Interactive Entertainment CEO Jim Ryan said in a recent interview that, “Everything is sold. Absolutely everything is sold. I’ve spent much of the last year trying to be sure that we can generate enough demand for the product. And now in terms of my executive bandwidth I’m spending a lot more time on trying to increase supply to meet that demand.” [poilib element="quoteBox" parameters="excerpt=%E2%80%9CNow%20confirmed%20sold%20out%20everywhere%20until%20Black%20Friday.%20With%20Covid%20going%20to%20hit%20again%2C%20I%20don%E2%80%99t%20see%20production%20meeting%20supply.%20Glad%20I%20got%20mine%20below%20a%20grand!%E2%80%9D%20-%20eBay%20Reviewer"]When even the heads of the companies making them are telling us that they don’t have enough consoles to go around, it’s probably no wonder that every deal chaser on social media is blasting links to digital stores that may have a drop of PS5 or Xbox Series X stock. I myself acquired a PS5 pre-order, not from any traditional retail channel, but through a sneaker deals Twitter account. Professor King doesn’t see those company announcements as an apology — he sees a tactic: “That particular strategy is to build — and it happens in everything — you want to build anticipation. And there’s a false pretense. You know — I know that these units are going to be readily available, but to make money in advance you create the illusion that there are not going to be that many of them. You just don’t acknowledge the fact that we’re going to have more pretty soon.” Creating a narrative of scarcity has been good business for sneakers, and it may well be good business for console makers as well. There certainly appears to be an enhanced fervor to acquire a new console driven in part by their scarcity. [widget path="global/article/imagegallery" parameters="albumSlug=confirmed-xbox-series-x-games&captions=true"] That scarcity is exacerbated by factors outside of Sony and Microsoft’s control. While there could be elements of marketing engineering at work, driving up hype and in turn demand, we’ve also seen scalpers utilizing tools like bots to pick scan retail sites and buy up PS5 and Xbox Series X stock before customers can get a chance to order one at retail price. Shopping bots have been around for years now, and are used to purchase all different kinds of items online, such as concert tickets. But they’ve become particularly aggressive when it comes to sneakers and streetwear. Bird Bot, a retail bot used to buy up Nintendo Switch stock, was originally developed by a sneakerhead who learned how to program bots trying to purchase sneakers. Reports have emerged that one Europe-based reseller group purchased nearly 3,500 PS5 consoles through bots, ensuring in some cases that resellers are the only place some customers can acquire the sought-after console. [poilib element="quoteBox" parameters="excerpt=%E2%80%9CIf%20I%20could%20have%20gotten%20one%20at%20the%20regular%20selling%20price%20it%20would%20have%20been%20a%20good%20value%20but%20I%20knew%20I%20was%20paying%20way%20too%20much%2C%20but%20my%20grandson%20wanted%20it%20for%20Christmas%20and%20he%E2%80%99s%20a%20great%20kid.%E2%80%9D%20-%20eBay%20Reviewer"]Making matters worse is how the Bots Act of 2016 only outlaws the use of bots when purchasing digital tickets. Bots for shoes and popular holiday gifts are still technically legal, though they are against individual stores’ terms of service. What has emerged is a perfect storm where the video game console market and the trends of 21st-century consumerism collide. Whereas in the past the barrier to acquiring a new console or shoe may have been strictly financial, i.e. not having the funds to purchase the desired item; it’s no longer enough to just have the money. Customers are expected to be first, whether they’re competing against digital bots, or other customers who have more available time to queue up in line — physical or digital — for the same item. While Covid-19 may have had a unique impact on availability — something we won’t fully understand until concrete sales and production figures is released — it’s also not unfair to say that some of these conditions have been created by retailers who want to drive up demand. The console marketing cycle effectively began in 2019, pre-COVID, and anticipation for the PS5 and Xbox Series X has been building ever since. Stoked by a chaotic pre-order experience, official company communication that stock remains rare, and bots that remain legally dubious, we have a situation where hype and rarity are funneling customers to an unfair gray market that has had plenty of experience charging desperate customers a premium. [caption id="attachment_244314" align="aligncenter" width="926"] A snapshot of going Xbox Series X prices on eBay. Captured by IGN.[/caption] While writing this article, I scoured retailers like eBay to find the going price of a PS5 on the second-hand market. While there are listings that go as high as $2,000, searching through sold listings reveals customers typically purchase second-hand PS5s at around $950 but can go as high as $1,200. This is a staggering price compared to the suggested $499 retail price for the PS5. But Professor King says these rates of increase are typical in the sneaker market. “How much is a sneaker worth? A sneaker is worth however much someone is willing to pay for it. How much is a console worth? Well, a console is worth whatever someone is willing to pay for it, and typically someone is willing to pay retail plus half of what it costs.” At the time of writing this story, one retailer on eBay is selling a PS5 disc version for $1,699.99. eBay’s website says this seller has already sold 33 units, and a notification below the listing says in bright bold red, “Almost gone.” [poilib element="accentDivider"] Matt T.M. Kim is a reporter for IGN.

“All major retailers and Sony, [they] had so many bugs and issues where the PS5 would get taken out of my cart,” Ace tells IGN. So, after failing to secure a PlayStation 5 through the usual digital stores and even directly from Sony, Ace did what anyone does after missing a sale, and started shopping the gray market. Ace ended up paying $900 for a PlayStation 5 on Craigslist – and they weren't the only ones going to such extreme measures. The PS5 and Xbox Series X are this season’s hottest items, and their popularity is wildly driving up prices among unofficial retailers. It’s a trend we’ve seen in another industry, on a far more regular basis — the second-hand market reacts similarly when there’s a limited sneaker release from brands like Nike or Air Jordan. It’s an apt comparison, says Professor Jemayne Lavar King, an Assistant Professor of English at Johnson C. Smith University and author of Sole Food: Digestible Sneaker Culture. Professor King says the way customers are responding to the hard-to-find PlayStation 5 — creating a surge in demand and prices in second-hand retailers — is part of a consumerist trend that’s been building up over the years in no small part because of the rise of sneaker culture. [ignvideo url="https://www.ign.com/videos/2020/11/06/playstation-5-review"] “The same individuals who would pay $500 for a pair of Nike Dunks, or maybe a pair of Air Jordans, or whatever shoe that happens to be in demand at the moment — these are the same individuals who are also playing the latest consoles,” says Professor King. He says that the same consumer culture for sneakers has conditioned buyers into paying more for something that they can potentially get cheaper down the line if they wait.

21st Century Customers

The first signs of trouble began when the PS5 suddenly became available for pre-order at different retailers, despite Sony promising that the pre-order date wouldn’t be a surprise. Notifications that PS5s were sold out quickly followed. Even the Xbox Series X, which announced its pre-order date weeks in advance, faced similar shortages. It seemed that anyone who couldn’t get a pre-order was suddenly facing the reality that they might not be able to procure a new system, even by the end of this year. In the void of any official retail listings, scalpers have moved in, selling PS5s for sometimes triple the retail cost on sites like eBay and Craigslist. [caption id="attachment_244314" align="aligncenter" width="930"] A snapshot of going PS5 prices on eBay. Captured by IGN.[/caption] “We know there’s going to be an abundance of PlayStation 5s around the holiday season. But entrepreneurs are capitalizing on the pacemaking culture, the pick-me culture, the ‘I have and you don’t’ culture. It’s the same marketing,” Professor King explains. He likens it succinctly by saying the second-hand console market is “the same offense in a different sport” to the sneaker market. [poilib element="quoteBox" parameters="excerpt=%E2%80%9CIf%20people%20continue%20to%20buy%20products%20off%20these%20scalpers%20that%20are%20gouging%20the%20living%20heck%20out%20of%20the%20average%20consumer%2C%20then%20they%20will%20continue%20to%20gouge%20the%20living%20heck%20out%20of%20the%20average%20consumer.%20Do%20NOT%20buy%20a%20marked%20up%20console%20from%20these%20scumbags.%E2%80%9D%20-%20eBay%20reviewer"]Even the official retailers are imitating the marketing strategies pioneered by streetwear fashion. Sony announced it would open up a limited number of PS5 orders directly to its most loyal PlayStation customers, and other retailers have created digital queues for the next batch of PS5 or Xbox Series X sales, with a precise date and time for when the sale goes live. This is otherwise known as a “drop,” a term that began simply by referring to a product release, but became synonymous with the streetwear industry thanks to brands like Supreme, whose product drops have led many zealous fans to camp outside stores for days to score items emblazoned with the red Supreme logo. The digitization of the drop is already well underway with sneaker brands. Nike’s SNKRS app features a calendar of upcoming releases that customers can sign up to be notified of when they go up for sale. Valued customers are allowed early pre-order privileges, not unlike how Sony sent unique invites to PS5 pre-orders for loyal PlayStation players. [widget path="global/article/imagegallery" parameters="albumSlug=confirmed-playstation-5-games&captions=true"]

Supply and Demand

Earlier in the year, analysts wondered if the new consoles would be delayed due to the ongoing Covid-19 pandemic but Sony and Microsoft repeatedly assured customers that these systems would be available in time for the holidays. What the two manufacturers cautioned — repeatedly, in fact — is that there could be shortages. That there might not be enough consoles in 2020 for everyone. But a PS5 and Xbox Series X aren’t like limited sneaker drops. Some shoes, once they’re sold out, no longer go into production, driving up their collector resale value. PS5s and Xbox Series X are consumer goods and will be in production for years. And yet the language from console manufacturers has broadly been to shine a light on shortages: Microsoft CFO Tim Stuart says that Xbox Series X and S demand is huge and thinks “we’ll continue to see supply shortages as we head into the post-holiday quarter, so Microsoft’s Q3, calendar Q1 [the period ending March 31, 2021].” Sony Interactive Entertainment CEO Jim Ryan said in a recent interview that, “Everything is sold. Absolutely everything is sold. I’ve spent much of the last year trying to be sure that we can generate enough demand for the product. And now in terms of my executive bandwidth I’m spending a lot more time on trying to increase supply to meet that demand.” [poilib element="quoteBox" parameters="excerpt=%E2%80%9CNow%20confirmed%20sold%20out%20everywhere%20until%20Black%20Friday.%20With%20Covid%20going%20to%20hit%20again%2C%20I%20don%E2%80%99t%20see%20production%20meeting%20supply.%20Glad%20I%20got%20mine%20below%20a%20grand!%E2%80%9D%20-%20eBay%20Reviewer"]When even the heads of the companies making them are telling us that they don’t have enough consoles to go around, it’s probably no wonder that every deal chaser on social media is blasting links to digital stores that may have a drop of PS5 or Xbox Series X stock. I myself acquired a PS5 pre-order, not from any traditional retail channel, but through a sneaker deals Twitter account. Professor King doesn’t see those company announcements as an apology — he sees a tactic: “That particular strategy is to build — and it happens in everything — you want to build anticipation. And there’s a false pretense. You know — I know that these units are going to be readily available, but to make money in advance you create the illusion that there are not going to be that many of them. You just don’t acknowledge the fact that we’re going to have more pretty soon.” Creating a narrative of scarcity has been good business for sneakers, and it may well be good business for console makers as well. There certainly appears to be an enhanced fervor to acquire a new console driven in part by their scarcity. [widget path="global/article/imagegallery" parameters="albumSlug=confirmed-xbox-series-x-games&captions=true"] That scarcity is exacerbated by factors outside of Sony and Microsoft’s control. While there could be elements of marketing engineering at work, driving up hype and in turn demand, we’ve also seen scalpers utilizing tools like bots to pick scan retail sites and buy up PS5 and Xbox Series X stock before customers can get a chance to order one at retail price. Shopping bots have been around for years now, and are used to purchase all different kinds of items online, such as concert tickets. But they’ve become particularly aggressive when it comes to sneakers and streetwear. Bird Bot, a retail bot used to buy up Nintendo Switch stock, was originally developed by a sneakerhead who learned how to program bots trying to purchase sneakers. Reports have emerged that one Europe-based reseller group purchased nearly 3,500 PS5 consoles through bots, ensuring in some cases that resellers are the only place some customers can acquire the sought-after console. [poilib element="quoteBox" parameters="excerpt=%E2%80%9CIf%20I%20could%20have%20gotten%20one%20at%20the%20regular%20selling%20price%20it%20would%20have%20been%20a%20good%20value%20but%20I%20knew%20I%20was%20paying%20way%20too%20much%2C%20but%20my%20grandson%20wanted%20it%20for%20Christmas%20and%20he%E2%80%99s%20a%20great%20kid.%E2%80%9D%20-%20eBay%20Reviewer"]Making matters worse is how the Bots Act of 2016 only outlaws the use of bots when purchasing digital tickets. Bots for shoes and popular holiday gifts are still technically legal, though they are against individual stores’ terms of service. What has emerged is a perfect storm where the video game console market and the trends of 21st-century consumerism collide. Whereas in the past the barrier to acquiring a new console or shoe may have been strictly financial, i.e. not having the funds to purchase the desired item; it’s no longer enough to just have the money. Customers are expected to be first, whether they’re competing against digital bots, or other customers who have more available time to queue up in line — physical or digital — for the same item. While Covid-19 may have had a unique impact on availability — something we won’t fully understand until concrete sales and production figures is released — it’s also not unfair to say that some of these conditions have been created by retailers who want to drive up demand. The console marketing cycle effectively began in 2019, pre-COVID, and anticipation for the PS5 and Xbox Series X has been building ever since. Stoked by a chaotic pre-order experience, official company communication that stock remains rare, and bots that remain legally dubious, we have a situation where hype and rarity are funneling customers to an unfair gray market that has had plenty of experience charging desperate customers a premium. [caption id="attachment_244314" align="aligncenter" width="926"] A snapshot of going Xbox Series X prices on eBay. Captured by IGN.[/caption] While writing this article, I scoured retailers like eBay to find the going price of a PS5 on the second-hand market. While there are listings that go as high as $2,000, searching through sold listings reveals customers typically purchase second-hand PS5s at around $950 but can go as high as $1,200. This is a staggering price compared to the suggested $499 retail price for the PS5. But Professor King says these rates of increase are typical in the sneaker market. “How much is a sneaker worth? A sneaker is worth however much someone is willing to pay for it. How much is a console worth? Well, a console is worth whatever someone is willing to pay for it, and typically someone is willing to pay retail plus half of what it costs.” At the time of writing this story, one retailer on eBay is selling a PS5 disc version for $1,699.99. eBay’s website says this seller has already sold 33 units, and a notification below the listing says in bright bold red, “Almost gone.” [poilib element="accentDivider"] Matt T.M. Kim is a reporter for IGN.

This week, a new standalone version of Red Dead Online was announced, alongside a Bounty Hunter expansion, and double rewards for A Land of Opportunities missions.

This week, a new standalone version of Red Dead Online was announced, alongside a Bounty Hunter expansion, and double rewards for A Land of Opportunities missions.

This week, a new standalone version of Red Dead Online was announced, alongside a Bounty Hunter expansion, and double rewards for A Land of Opportunities missions.